5/Assessing Patients - The 5As (Part 1)
The letter ‘a’ of I Care = Assessing Patient. Assessing patient concerns is associated with patient experience. Patients don’t seek healthcare services when they are feeling well. They typically engage with healthcare companies and individual providers to seek help for themselves (as the patient), a friend or a family member. Health issues can be stressful. Patients are often worried about their health conditions as well as financial issues and this can strain interactions with customer service staff. Patient Access professionals can learn fairly simple patient centered communication skills that make a large difference when assessing patients concerns, worries and feelings.
Micro-learning training created by: Nathalie Morales