4/When to connect with patients and their families
The letter ‘C’ of I Care = Connect with Patient. What are the best moments to connect with patients?
When working with patients and their family members, it is critical to identify concerns and fears. When you do that 56-second connection, recognizing that a patient or family member may be worried and helping that person to feel better, is one of the most important things that you can do to provide great customer service.
Micro-learning training created by: Nathalie Morales for her Doctoral Research