6/Assessing Patients - The 5As (Part 2)
The letter ‘a’ of I Care = Assessing Patient. Assessing patient concerns is associated with positive outcomes. Patient concerns are handled differently by different healthcare professionals but there are techniques used in all areas that help this important process. Often, important concerns remain unaddressed because the healthcare personnel are not aware of the patient's worries. Patient Access professionals can learn fairly simple patient centered communication skills that make a large difference when assessing patients concerns, worries and feelings.
Micro-learning training created by: Nathalie Morales