7/Response Styles
The letter ‘r’ of I Care = Responding to Patient. Response Styles - 5 ways to respond to patients comments and concerns. Solve, Avoid, One-Up, Criticize, Empathize
This video helps staff to build self-awareness on their response style. When patients of family members have concerns and requests, healthcare providers help them with those needs. This video reviews basic techniques that eliminates many unhelpful responses. patient Access personnel will be more aware of their response style when helping patients deal with concerns, feelings and requests.
Micro-learning training created by: Nathalie Morales for her Doctoral Research