3/Why & How to connect with patients
The letter ‘C’ of I Care = Connect with Patient. How to connect with patients in a fast pace stressful environment. Connection creates a bond that makes patients and their families feel valued, care for and understood. Customer service in healthcare is more than the time the patient spends interacting with the provider. The end-to-end customer experience includes many touch points and interactions between the customer and the healthcare company. Each of these interactions provides an opportunity to connect with the patients and influence their perceptions about the quality and value of care they are receiving. The following section is an overview of the key touch points in the healthcare customer experience and what you can do to improve them.
Micro-learning training created by: Nathalie Morales for her Doctoral Research