0/Introduction to patient Centered Communication
To remain competitive and respond to consumer expectations for high-quality service, NCHS must develop a service-oriented culture. This series of videos provides you with techniques that will help you increase your responsiveness to both internal and external customers. Your capacity to provide high-quality service to other employees and customers is directly related to your communication skills when interacting with patients and their families. These videos provide techniques to develop and sustain commitment to a service-oriented culture. This micro-learning series was created with the purpose to train Patient Access personnel on Patient and Family Centered Communication.
Micro-learning training created by: Nathalie Morales for her Doctoral Research