10/The Power of saying "sorry"
The letter ‘r’ of I Care = Responding to Patient. The power of saying "sorry". How to say sorry in a meaningful manner. What to say when you are apologizing to a patient or family member?
Don't simply say "sorry". If an apology is, indeed, warranted, make sure that it is sincere. Acknowledge the error, give the patient an explanation of what happened, express your remorse that it happened, and outline what steps you will take to make reparation. It is important to acknowledge the damaging impact not apologizing or apologizing without sincerity may have a patients and the family.
Micro-learning training created by: Nathalie Morales for her Doctoral Research